Elliot, a manager, is assessing the performance of Violet, an employee. What would be the best response for Violet in this situation?

Elliot: We need to discuss the recent feedback from your colleagues. How do you plan to address their concerns?

Violet: _____________

a. I saw a news report about the historic temple downtown being damaged.

b. That’s so unfortunate! Those places are so important to our culture.

c. Really? That’s concerning. What caused the damage?

d. I read they’re planning to restore it, but it will take a lot of time and resources.

e. It was a mix of vandalism and severe weather conditions last week.

f. I hope they can do it properly; preserving our history is essential.

a. What kind of emergencies will we be practicing for?

b. Did you hear about the emergency drill happening at school tomorrow?

c. It’s good to be prepared, but I hope we never have to use those skills for real.

d. Yes, I did! It’s important for everyone to know what to do in case of a real emergency.

e. Same here! At least we’ll feel more confident if an emergency does occur.

f. I think we’ll cover fire evacuations and lockdown procedures.

a. I find that staying calm and listening to their concerns helps.

b. That’s true; empathy can go a long way in those situations.

c. What’s the best way to handle a difficult customer?

d. And sometimes, offering a solution can resolve the issue quickly.

a. I’m into mystery and thrillers.

b. Do you have any recommendations for a good book?

c. In that case, I’d suggest something by Agatha Christie.

d. It depends on what genre you like.

Customer: I’m unhappy with the service I received and would like to file a complaint.

                          Representative: _____________

Teacher: Your son’s behaviour in class has improved this term.

                        Parent: Oh, good. Let’s hope _____________

Mai: I didn’t get the job I applied for.

                        Tom: _____________ You’ll find something better soon.

 Laura: Should we take the bus or walk to the restaurant?

                        Quang: _____________

I feel sorry for Mrs. Bich.’

                        ‘Yes, she does seem to have been rather down on her luck lately, doesn’t she?’

Antonyms: Choose A, B, C, or D that has the OPPOSITE meaning to the underlined word/ phrase in each question.

He’ll only be working here for a couple of weeks. He’s a temporary worker.

Synonyms: Choose A, B, C, or D that has the CLOSEST meaning to the underlined word/ phrase in each question.

This area is for pedestrians only and is closed to all traffic, so it’s a great spot to stroll around without having to dodge cars or bikes.